MegaVPN is committed to protecting your privacy. The core of our service is the Virtual Private Network (VPN) which provides private and secure data transmission. If you are using the MegaVPN Service, we route all of your internet traffic through our network. Our VPN client establishes and maintains an encrypted tunnel between your device and our network.
The MegaVPN network is a no-log network. That means, except for the limited exceptions below, we do not collect any information transmitted through our network. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, i.e., no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. We designed our systems not to record sensitive data about you; even when compelled, we can not provide data that we do not possess.
We are not available for the information related to the personal information of users, including but not limited to names (subscriber names, usernames and screen names), addresses (including mailing addresses, residential address, business addresses) and telephones, unless the data you provide depending on the context of your interactions with us and the choices you make, including your personalized in-app settings, and the products and features you use for the purpose of administering your subscription and for the purpose to enjoy our VPN services. We don't automatically collect any Personal Information from you.
When you open the APP seeking for our VPN services, the APP assigns a unique identifier to you for the service (such unique identifier just binds up with your device identification code, but does not tie to any other personal information of users). When you use the VPN services, we will check your account information through this unique identifier to determine the level of service you have signed up for before establishing your VPN connection.
With some forms of payment, our VPN services may redirect you to the service of a third-party payment processor (namely Google Play Store) to complete the transaction. To understand what personal information the processor collects and stores, please refer to the respective processor's terms and privacy policy. Therefore, we do not know any means or source of user's detailed payment for VPN services (including any credit card or bank account number) or any billing records either.
If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
We use your email address (if any depending on your choice) for the following reasons:
We use your personal information only for the purposes listed in this Privacy Policy, and we don't sell your personal information to third parties without your prior consent.
Subject to applicable laws and for the avoidance to infringe any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN "session" is closed. That said, we don't collect any information regarding the websites you visit or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network. We have NO documents/information below:
If anyone would like to access or try to compel us to release user information based on any of the above, we cannot supply this information because the data doesn't exist.
We stand by our firm commitment to our customers' privacy by not possessing any data related to a user's online activities.
We use the information we collect in various ways, including to:
You have the right to request that we delete any of your personal information we collected and retained. Once we receive and verify your request, we will delete your personal information from our records. Please use the in-app feedback feature in our Services or contact us via email [email protected] and we will take reasonable measures to promptly delete such personal data from our records.
You may access other third-party services while using the VPN services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
If you have any questions or concerns about this Privacy Policy, please feel free to contact us at [email protected].